Members’ comments as received on quality control survey forms February 2013

An excellent service, sensible levels of cover, wonderfully managed. I am so pleased we this system up all those years ago.

An excellent scheme that considers the needs of the patient. Well done – superb!

I don’t know where I would be without you!! Thank you so much to you and the Directors for all your understanding over the years since I was diagnosed with cancer.

Usual Excellent Service.

Every member of the team that I spoke to was very professional. All calls and emails were responded to quickly and efficiently. Always made contact with me when requested. Very good service received – one very happy customer. Thank you.

I cannot praise the scheme highly enough. I have been a member since its inception and cannot fault it anywhere. Keep up the good professional standards.

All members of staff illustrated a very sympathetic and keen to help approach whenever I had contact with them. Knowing that the scheme strives for perfection on behalf of its members and their ailments is extremely reassuring. As a result an excellent all-round service is provided. Thank you.

This scheme has been the best investment that I’ve ever made for my family. I cannot praise it enough or thank the staff enough for the professionalism, care and kindness throughout my entire membership.

Tricare put me at ease regarding the clam system.

The people in the office are fantastic – very helpful and understanding. Thank you.

No complaints! Forms arrived the day after requested and staff are always polite and sympathetic.

I have always had the utmost confidence in the health care staff – they are courteous and knowledgeable and always helpful.